Returns Guarantee Policy 退貨保證政策
RETURNS GUARANTEE 退貨保證
All products are entitled 14 days free return guarantee.
Within 14 days after purchasing in our retail store or sending out the product, if you are not satisfied with the product, you can return it and exchange the other product or get back 100% refund.
All returned products must be completely unopened and packaging must be in original form with good condition.
Please return the products to "Buy-Playmo Hong Kong Retail Store" directly. (please refer our store address)
REFUND (IF APPLICABLE) 退款 (如適用)
When we receive the returned product, we will notify you through email or phone call. After the inspection, we will inform you whether the products meet the return criteria.
If the product meets the return criteria, the payment will be refunded to your credit card or the payment instrument you used to purchase the product, which usually takes days.
DELAY OR LOSS REFUND (IF APPLICABLE) 延遲或遺失退款 (如適用)
If you have not received the refund, please re-check your bank account. Then contact your credit card company and it may take some time for the refund to be shown in the bank statement.
DISCOUNT & PROMOTION PRODUCT (IF APPLICABLE) 折扣或促銷貨品 (如適用)
Only regular price items can be refunded, all discounted or promotional items can not be exchanged or refunded.